What is Yaya Works?
Yaya enables hotels to run their front office and guest interactions more efficiently through smart workflows and holographic technology. Through our holographic reception solution, hotels offer real-time, live guest interaction with trained hospitality professionals, remotely. Guests are welcomed by a real person, ensuring warmth, empathy, and genuine service, powered by innovative hologram technology. This approach allows hotels to reduce operational pressure, control costs, and consistently deliver high-quality, guest-centric service.
What services do you offer?
- Live, remote hotel reception via hologram technology
- Real-time guest check-in and check-out
- Handling of inbound guest phone calls and reservations
- Support with guest email communication
- Review management and guest feedback support
- Centralized front-office operations aligned with the hotel’s existing workflows and PMS
Can you integrate with my existing hotel software / PMS?
Yes. Yaya is designed to work alongside any Property Management System (PMS). Our solution integrates with existing hotel workflows, allowing our hosts to operate within your current systems and processes. This means there is no need to change or replace your PMS. We adapt to your setup, ensuring a smooth implementation.
How does Yaya's holographic reception work?
When a guest enters the hotel, they are immediately welcomed by a live host through the holographic reception point located in the lobby or reception area. The host assists the guest in real time with check-in, questions, upsell, requests and creating a seamless and personal arrival experience.
During the check-in process, the host can securely finalize outstanding payments via a payment terminal and create room keys through a key card terminal, enabling the guest to access their room without delay.
Is the service available 24/7?
Yes. Yaya can provide reception services 24/7, including day, evening, and night shifts. Hotels can choose to start with specific shifts and expand coverage over time, depending on their operational needs. Our service model is designed to be flexible and scalable.
Can Yaya support multiple languages?
Yes. Yaya supports multilingual guest interaction. Based on the hotel’s requirements, we ensure that guests are assisted in the appropriate languages, helping hotels serve international guests while maintaining a personal and professional experience.
Can Yaya support multiple hotels from one setup?
Yes, at Yaya, this is what we do. Yaya operates from a centralized hub, where our teams support our entire portfolio of hotels worldwide, 24/7. From this central location, we actively monitor hotel operations by working within each hotel’s PMS and reviewing on-site camera feeds, allowing us to track arrivals, check-ins, check-outs, and overall activity across all locations.
Do you offer on-demand or ad-hoc shifts?
In addition to contracted shifts, Yaya offers on-demand shift flexibility. This allows hotels to request additional reception support when needed, for example during staff shortages or peak periods.
How does pricing work?
Yaya’s pricing is structured as a monthly service fee and is calculated per key, per shift, per month, based on the number of rooms in the hotel and the required service coverage.
What happens if a guest in the hotel has a question?
Guests can approach the HoloBox at any time during covered service hours and are immediately connected to a Yaya host. The host is available to assist with questions, requests, or support at any time.
How does Yaya ensure safety and security within the hotel?
Yaya operates from a centralized hub where our teams actively monitor hotel activity in real time. By working within the hotel’s PMS and reviewing agreed on-site camera feeds, we maintain full situational awareness of arrivals, check-ins, and overall activity within the property 24/7.
In addition, many of the hotels we support work closely with professional security partners such as Securitas to safeguard staffless or partially staffless operations. Yaya aligns closely with these partners and follows predefined escalation protocols, ensuring that any irregularities or incidents are addressed immediately and in accordance with the hotel’s safety procedures.
Can Yaya advise on operating staffless at night and the direct door alert system requirement?
Yaya has extensive experience supporting hotels in the Netherlands that operate, or wish to operate, without on-site staff during night hours. We are familiar with the regulatory requirements involved, including the direct door alert system and the additional safety conditions that municipalities may impose as part of the permit process.
